Our core service offerings include Human Resources & Recruitment (HR), Administrative Support, Back-Office Processing, Customer Service, Tech Support, and specialized roles like Accounting, Data Analysis, and Digital Marketing assistance.
We offer both. Solutions are highly flexible and can range from dedicated full-time employees (FTEs) to specialized, project-based teams, depending on your business requirements.
Contract terms are flexible, but we generally encourage a minimum initial engagement period (e.g., 6 or 12 months) to ensure a successful integration and return on investment. We focus on long-term partnerships.
Yes. We provide comprehensive local management and support, including HR functions, performance monitoring, infrastructure, and day-to-day supervision, allowing you to focus purely on managing the outcome of their work.
Our pricing is generally structured as an all-inclusive monthly fee per dedicated employee or team. This fee covers salary, benefits, office space, hardware, software licenses, local HR, and management overhead.
Clients typically see a cost reduction of 50-70% compared to hiring locally in Western markets, while still receiving highly skilled and dedicated talent.
No. We operate on a model of complete transparency. All associated costs (salaries, facilities, utilities, management) are consolidated into the single monthly fee, clearly outlined in your agreement.
We implement strict security protocols compliant with international standards, including secured network infrastructure, continuous CCTV monitoring, enforced clean-desk policies, mandatory confidentiality agreements (NDAs), and ongoing staff training on data privacy (e.g., GDPR/CCPA readiness).
Once a suitable candidate is selected, we work with you to implement a customized training program. You provide the role-specific training, while we ensure they are familiar with our security, operational, and performance standards.
Our facilities are modern, secure, and equipped with high-speed, redundant internet connections, reliable backup power generators, and ergonomic workstations to ensure continuous productivity and a comfortable work environment.
We are proud to maintain a high staff retention rate compared to the industry average, primarily due to our superior compensation, excellent work culture, and focus on career development for our employees.
We use a multi-channel approach that includes our extensive proprietary talent database, premium job portals, university partnerships, and targeted social recruitment to ensure we attract the highest caliber of professionals in the local market.
The standard recruitment process, from candidate search to hiring, typically takes 4 to 6 weeks. This timeline is adjusted based on the complexity and seniority of the role you are seeking to fill.
Absolutely. Our process is collaborative. We present you with a shortlist of pre-vetted, top-tier candidates who have passed our initial assessments. You conduct the final interviews and make the ultimate hiring decision.
Once hired, the employee goes through two onboarding tracks: 1) Office Pros HR & Culture Onboarding, and 2) Client-Specific Training. We ensure they are technically and culturally ready to integrate with your existing team from Day 1.
The Philippines is the third-largest English-speaking country globally. Our candidates possess excellent English proficiency, which is rigorously tested during the recruitment process to ensure clear, professional communication with our international clients.
Yes. The all-inclusive fee covers modern, high-spec desktop computers, dual monitors, high-quality headsets, and all standard office software. Any client-specific proprietary software or licensing must be provided by the client.
We provide 24/7 internal IT support for all our staff. Our dedicated technical team ensures all hardware, networks, and systems are running efficiently, minimizing downtime and allowing your outsourced staff to remain productive.
We maintain redundant fiber internet connections from multiple ISPs to ensure minimal service interruption. Furthermore, our facilities are equipped with powerful, industrial-grade UPS and generators to guarantee continuous operation even during local power outages.
Yes, we are highly flexible and accustomed to integrating with various client security and access protocols, including VPNs, VDI (Virtual Desktop Infrastructure), and remote desktop software, provided it meets our internal security standards.
We utilize a combination of quantitative and qualitative metrics. This includes regular one-on-one meetings, client feedback, monitoring systems for tracking productivity/activity (if requested by the client), and a formal Quarterly Performance Review (QPR) process.
QA is managed collaboratively. We establish clear Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) with you at the outset. Our management team then conducts regular audits and coaching sessions based on these agreed-upon standards.
You will be assigned a dedicated Account Manager or Team Lead who serves as your single point of contact for all operational and HR matters, ensuring smooth communication and immediate issue resolution.
Communication frequency is customizable, but we recommend weekly performance calls with your dedicated team lead, supplemented by monthly or quarterly strategic reviews with the Account Manager to discuss long-term goals.